Shipping policy

Shipping Policy

Last updated: October 15, 2025

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1. Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays).
You will receive an email notification once your order has shipped.

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2. Shipping Times

Typical delivery times:

• United Kingdom: 3–7 business days

• European Union: 5–12 business days

• United States / Canada: 7–14 business days

• Rest of World: 10–20 business days

Please note: delivery times may vary depending on customs or courier delays.

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3. Shipping Costs

Shipping fees are calculated at checkout based on your location and order weight.
We may offer free shipping promotions periodically — check our homepage for details.

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4. Tracking Your Order

Once your order ships, you’ll receive a tracking number via email.
If your tracking number doesn’t update within 5 days, contact support@soperlum.com for assistance.

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5. Customs and Import Duties

International orders may be subject to customs fees or import taxes, which are the buyer’s responsibility.

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6. Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us within 7 days of delivery at support@soperlum.com.
We’ll work with the carrier to resolve the issue as quickly as possible.

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7. Incorrect Address

Please ensure your shipping address is correct at checkout.
We cannot refund or reship items sent to incorrectly entered addresses.

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8. Contact

For any shipping inquiries, please reach us at:
📧 support@soperlum.com
🏢 VEE VENTURES LTD
71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom